Frequently-Asked Questions

Got questions on how to work with the plugin? Looking for tips and tricks? You can look for it here.

Can the data of the plugin be exported to other rating plugins? 
As of now, this is not possible at the moment. This may possibly require database actions such as exporting. Our plugin does not use the conventional WordPress structures to store ratings and reviews, and uses independent SQL tables.

Is it possible to import rating and review data from other plugins to this? 
Unfortunately, this is not possible right now. However, if you have some database experience, this could be achieved by inserting raw rows, taking into account the site ID, and IP addresses of users. The site ID value is vital in multisite installations.

Can I add my shopping cart, theme or plugin in your supported plugin list?
With our list of filters and actions, this is achievable. Please see customization and actions and filters. However, adding builtin support will depend on market demand and implementation complexity.

Can I use my own rating icons instead of the list that you have?
Right now this is not possible, but could be considered in future updates.

Can I change the strings or messages in the plugin to keep it in line with my theme? 
Yes! Our plugin will allow you to customize the strings in the star display, review list and rating list and interfaces.

I have a page or pages or posts that I do not want to have ratings. What can I do to achieve this?
There are several ways to achieve this:

1. Create a tag, category, taxonomy or term that you can leave unchecked in the Taxonomy area that will not have ratings. 
2. Get the post ID of the post you want to exclude and add it to the Exclusion List. This will be effective even if that post belongs to a post type or taxonomy that has ratings and reviews enabled.

What if I want it that only the site writers or authors can rate?
This is possible! Simply disable Ratings, Reviews and leave Author Reviews enabled. A new meta box to your top right will appear where your site article authors can make the ratings themselves.

What will happen if I enabled Ratings and Reviews for a long time, then we disabled Reviews and kept Ratings active? What will happen to the existing data?
If Reviews become disabled long after it has been enabled, existing reviews will be kept. However, from that point on, future reviews will not be recorded, and will be empty should the Review system be enabled again later. All Ratings data and earlier Reviews data however will remain. We do not recommend changing settings in between.

What will happen if I enabled Ratings and Reviews for a long time, then we disabled Ratings and kept Reviews active? What will happen to the existing data?
If Ratings become disabled long after it has been enabled, existing ratings will be kept. However, from that point on, future ratings will not be recorded, and will hold a value of 0 should the Rating system be enabled again later. Earlier Ratings data and all Reviews data however will remain. We do not recommend changing settings in between. This action will also have an impact in the calculation of the stars average since there will be entries with 0 star rating, but with reviews.

In the case where both Ratings and Reviews are enabled, can I write a review but not rate?
When both systems are active, you will be required to rate before proceeding to write a review.

In the case where both Ratings and Reviews are enabled, can I rate but not review?
When both systems are active, this will depend on the setting where reviews can be a required field. By default, reviews are a required field.

Can I define my own rating number in Author Ratings?
As long as it is within 0.1 and 5, the number will be an accepted value. 0 is a value where it indicates that no author ratings have been written.

Is this plugin compatible with CAPTCHA plugins like ReCaptcha?
At the moment, it is not designed to be integrated with such plugins. However, our plugin has built-in integration with Akismet, and will use its API to check incoming ratings and reviews for spam content.

Are rating and review data from JigoShop and WooCommerce shared with this plugin?
No. JigoShop and WooCommerce uses their own method of storing reviews and ratings, and are not interoperable with our plugin.

Can this plugin upvote Reviews?
We have formerly planned to implement this, but we will add this feature in later versions.

Can admins remove Ratings and Reviews done to a particular post?
Yes they can.

Can users remove their own Ratings and Reviews, or even edit them?
No they cannot. Once it has been written, the only way for this to be removed is to ask an admin to do so.

Can the review form limit input of characters?
Yes this is possible.

My cart plugin has guest purchases! How can I still enforce Ratings and/or Reviews only to those that bought the item?
You must enable your cart's feature that will tie purchases to a WordPress account. Or if you know enough WordPress code, use our filters to tell when and how will the rating and review form appear.

Can I tag reviews made by buyers if I have a shopping cart enabled?
Yes this is possible. This setting also reflects to its container class for easy styling.